To avoid disappointment it is advisable to book your Grotto experience online as we cannot guarantee that any spaces will be available to those customers who turn up in the garden centre without pre booking therefore you could be turned away .
Please note, there may also be a 10-20 minute wait for ticket holders on the day.
Due to the demand to see Santa, his Elves are only able to let each customer book one visit at a time online. When a time slot is added to your basket, you have 20 minutes to checkout before another lucky family have the chance to book it.
Please take care when selecting your booking date, time, and guests, as it is your responsibility to check your tickets. Mistakes cannot be rectified and once booked tickets are non-transferable.