To avoid disappointment it is advisable to book your Grotto experience online as we cannot guarantee that any spaces will be available to those customers who turn up in the garden centre without pre booking therefore you could be turned away .
Please note, there may also be a 10-20 minute wait for ticket holders on the day.
To complete your booking before checkout, Santa's Elves need you to add the names and ages of all the children visiting Santa in his Grotto, and the names of the adults who will be accompanying them. Santa requires a minimum of one adult and one child for each booking.
Please take care when selecting your booking date, time, and guests, as it is your responsibility to check your tickets. Mistakes cannot be rectified and once booked tickets are non-transferable.