How much are tickets? 1st Child's ticket £9.95 which includes up to 2 adults with the 1st child Additional Children £9.95 each Additional Adult tickets £1 each All profits from the grotto go to Naomi House Children's Hospice. Do babies need a ticket? Yes, if you would like your baby to receive a present from Santa Claus, or are the only child entering the Grotto with accompanying adults. No, if your baby is joining other children entering the Grotto, and you do not mind the baby not receiving a present, then they do not need a ticket. Can I amend my booking? Unfortunately, once your booking is made, you are unable to make any changes to the time and date. If you need to make any changes after placing your booking please contact us on either 01983 811096 or email us at firstname.lastname@example.org Can I get a refund? Please read our terms and conditions concerning our refund policy. How can I cancel my booking? Please call the garden centre to cancel your booking, please check our refund policy to see if you eligible for a refund. A member of the group cannot make the booking, can I bring someone in their place? Yes, as long as you do not bring more guests than the maximum allowance for each booking.